Refund policy

We have a 14-day online return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@theboutiquemhk.com. Please note that returns will need to be sent to the following address at your expense: The Boutique 318 Poyntz Ave. Manhattan, KS 66502

You can always contact us for any return question at shop@theboutiquemhk.com.

Damages and issues
All merchandise is inspected before it is shipped. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want, is to place a new order on the desired item. Then, contact us for return approval for the unwanted item. We will credit your original form of payment once we receive the returned item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@theboutiquemhk.com.

*Refunds on Cash Purchases Due to limited amount of cash on hand, cash refunds will be for in store credit only/ or credit placed on a The Boutique gift card.